Privacy Policy

Information We Collect

FWD stores the information you provide during registration and use, including username, organization details, location, contact information, food listing details, and in-app messages.

How We Use Your Data

We use your information to authenticate accounts, connect donors with NGOs, support food claim workflows, and improve platform reliability and safety.

Chatbot Processing

When you use fwdChat, your question is processed to generate a response. Chatbot requests may be handled through third-party AI infrastructure used by FWD. Please avoid sharing sensitive personal data in chatbot prompts.

Data Sharing

FWD only shares operational details needed to coordinate food donation and pickup between participating users. We do not sell your personal data.

Data Security

Passwords are stored as secure hashes and access is controlled by role-based authentication. Session security controls and request-protection mechanisms are used to reduce unauthorized access. Users should keep account credentials confidential.

Cookies and Session Data

FWD uses essential session cookies to keep users logged in, maintain secure authenticated sessions, and support core platform functionality. These cookies are required for account features.

Your Account Controls

You can update profile details from Settings, change your password, and request account deletion using the in-app account controls available to donors and NGOs.

Data Retention

We retain account and operational data for platform functionality and audit continuity. Retention may vary by data type, security needs, and legal obligations.

Policy Updates

FWD may update this Privacy Policy to reflect feature or legal changes. The updated date at the top indicates the latest version.